Shipping, processing, refunds etc... Any other questions contact
Angela: customerservice@agilityq.com


    The artisan
  1. I love dogs and enjoy creating safe, comfortable and fun items
    for you to celebrate your special friendship with your pooch, or
    pooches!  
  2. I reserve the right to exercise my artistic judgement where
    necessary.
  3. Expect excellent craftsmanship - do not expect drive-through
    fast food service, or cookie cutter, factory line, mass produced
    stuff . What you will receive are unique hand-crafted items
    designed with artistic integrity.

    Payment
  1. I accept payment  via Paypal,
  2. If you do not have a Paypal account you can choose to pay
    via credit card in the check-out,
  3. Non-Canadian residents can pay by International postal money
    order, please contact me for mailing instructions
  4. Canadians can pay by cheque. Please contact me for mailing
    instructions
  5. Note: Please check your browser to accept notes from
    yahoo, as I will email you in 2 days to ask you to
    confirm your order though my yahoo address. If you
    don't hear from me, please email me from a different
    email address.  Communication is key!
  6. Contact  me here


    Shipping

  1. USA & CANADA
  1. Shipping via Canada post regular parcel
  2. Canada post ships in 7-12 days
  3. note: occasionally orders to USA take longer, I have
    found certain states are slow to get their orders, sorry I
    can't control this, speak to your postal service.
  4. I can offer faster shipping, with more bells and whistles,
    but it costs more.
  1. International Orders
  1. Shipping via Canada post international
  2. Shipping time varies
  3. I may need to charge extra shipping for orders abroad

    Processing
  1. I try to create your personalized purchase in the order they are
    received
  2. Due to the popularity of these hand-crafted unique collars orders
    may take 2-3 weeks to create, depending on the time of year and
    how busy I am. Please understand it is just me taking orders,
    sending email, creating designs, keeping inventory/stock,
    photos, shipping, promo, actual craftsmanship etc...
  3. Larger orders and braided leashes take more time for me to
    make so I will sometimes finish the small orders and then
    dedicate time to the bigger request
  4. If you need a rush order please tell me what your specific
    deadline is and I will try my best to accommodate you
  5. On occasion a custom designed article may need refitting please
    keep this in mind if your item is needed for a specific date or
    function

    Refunds
  1. Send item back for correction of spelling, phone number or size.
  2. No refunds or exchanges, due to the custom nature of these
    items.

    Repairs & resizing
  1. See here for instructions and cost


    Special Orders
  1. Would you like a design of collar or leash that you don't see
    here? Please ask me, I will try to see if I can make it or direct
    you to who I think may